SalesDesk’s native video calls (or uploaded recordings) auto‑link every meeting to the right CRM records and workspaces, and anyone can join via magic‑link—no separate app or login required. Milo, our AI agent, instantly transcribes, analyzes sentiment/facial cues, and indexes everything for full‑text search, then emails out summary notes and follow‑up tasks into the workspace. During calls you get live CRM context—chat, file sharing, task and issue reviews—and can multitask right in the interface, so all the admin happens behind the scenes and you stay focused on selling.