SalesDesk’s call analytics records every video meeting—capturing audio, video (including facial expressions), participant durations and shared assets—and links transcripts and metadata straight to your CRM. Instantly search all calls for keywords, jump to the exact moment, or open any meeting from your calendar or assets view. The analytics pane auto‑scrolls the transcript with playback, lets you filter by speaker or sentiment, and highlights emotional peaks. Built‑in dashboards display sentiment trends, talk‑time splits, AI‑generated topic summaries, and coaching feedback—no extra recording or transcription tools are required.